Hillary Clinton changed her approach to campaigning after Iowa and started to listen instead of telling. If you watched her rallies, she spoke and then listened as people asked her questions. For the first time she opened up the person instead of the campaign machine. What a difference it made.
There are people who are saying that the moment when her voiced cracked when answering a question, was the turning point. I don't think so. The turning point was that she was listening and because of that there was one moment when she showed a real person behind the candidate.
Leadership is about being able to listen as well as being able to speak. It is about hearing and it is about answering the questions on people minds.
9th January 2008
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