This is simply great and well worth watching:
http://www.youtube.com/watch?v=LoGYx35ypus&feature=email
Tuesday, March 31, 2009
Saturday, March 28, 2009
Every once and a while you come across something outstanding and what really hits you about it is that it is so simple.
I was flying to Abu Dhabi with Etihad Airlines from Heathrow airport. I had apprehension because I had never flown with Etihad before. When I arrived at the check-in desk I was immediately welcomed by Faika who introduced me to Andrew behind the desk. My check-in was the best I have ever experienced. Faika talked to me while Andrew checked me in and got me the seat I wanted.
I went off to the lounge and when it came time to go to the gate, I got up and packed away my computer. Suddenly Faika was beside me and she told me not to rush as there was plenty of time. She told me to sit and relax and she will come and get me when it was time to go to the gate. She was so helpful and made sure I was looked after up until I was ready to board.
The flight was very good, the plane was excellent, clean, tidy and people were very efficient.
I can honestly say that this was the best experience I have ever had on an airline at any time. And it was not rocket science. It was simply a matter of making me feel connected to them in a positive way. I felt they cared.
My experience at the Intercontinental Hotel at Abu Dhabi immediately brought me back to earth with a bump. I was shocked at how they got the simple things so wrong and ruined my experience of the hotel.
It is not the expensive things that make a difference, it is the little things that make a massive difference in our business relationships.
Thanks Etihad and a special thanks to Faika. Sorry Intercontinental, but you have a nice hotel but not the experience that makes me want to come back.
I was flying to Abu Dhabi with Etihad Airlines from Heathrow airport. I had apprehension because I had never flown with Etihad before. When I arrived at the check-in desk I was immediately welcomed by Faika who introduced me to Andrew behind the desk. My check-in was the best I have ever experienced. Faika talked to me while Andrew checked me in and got me the seat I wanted.
I went off to the lounge and when it came time to go to the gate, I got up and packed away my computer. Suddenly Faika was beside me and she told me not to rush as there was plenty of time. She told me to sit and relax and she will come and get me when it was time to go to the gate. She was so helpful and made sure I was looked after up until I was ready to board.
The flight was very good, the plane was excellent, clean, tidy and people were very efficient.
I can honestly say that this was the best experience I have ever had on an airline at any time. And it was not rocket science. It was simply a matter of making me feel connected to them in a positive way. I felt they cared.
My experience at the Intercontinental Hotel at Abu Dhabi immediately brought me back to earth with a bump. I was shocked at how they got the simple things so wrong and ruined my experience of the hotel.
It is not the expensive things that make a difference, it is the little things that make a massive difference in our business relationships.
Thanks Etihad and a special thanks to Faika. Sorry Intercontinental, but you have a nice hotel but not the experience that makes me want to come back.
Monday, March 09, 2009
Friday, March 06, 2009
LACIE, Apple and CD-writer.com
The difference between two companies
We have a number of external hard drives and we have always bought from Apple stores. The LACIE brand was supposed to be good but as always is the case, you really know how good something is when it goes wrong.
Thursday:
The 1T LACIE external Hard Drive ceased working. This is a major problem for us as I am leaving the country for Australia on Sunday and we had work to prepare for the trip.
Can you contact LACIE? ONLY through email!!!!!. You have to email their support desk and then wait. And wait. And wait. And wait. It is now 24hours later and still no reply.
Now let me tell you about CD-writer.com ( http://www.cd-writer.com/ ) and our dealings with them yesterday.
One of the ways around our problem is to buy a DVD writer and copy the material we have taken off the LACIE Hard Drive. We phone (notice the access to a human being) and ask if we can order a DVD writer from them. The lady says it will have to be assembled and that it would be ready tomorrow (Friday) and then shipped to arrive Monday.
We explain our situation and we really need it urgently as I am leaving on Sunday. We ask if they will deliver on Saturday? She explains that there will be an extra charge for a Saturday delivery and we say we will pay it if necessary.
The lady from CD-writer.com then says she is going to see what she can do for us. She will endeavour to have a machine assembled and shipped so we get it on Friday.
Friday morning at 9am Interlink deliver a parcel in immaculate condition with a DVD writer inside from CD_writer.com. Wow. No hassle, no problems and guess how pleased we are?
By the way, when we look on line at LACIE, if we want a new Hard Drive the delivery is 3 to 5 days!!!!!
A big thank you to CD_writer.com and the staff there you are simply the best. We will keep you in mind when we need anything you sell. We recommend you to everyone.
To Apple I say, you are an amazing company and we love the product, the service and the backup you give when we have a problem. Please look at LACIE because they are letting your impeccable brand down.
To LACIE we say, wake up and smell the roses. If I have to tell the world how bad you are to get your attention, then you have a problem.
We have a number of external hard drives and we have always bought from Apple stores. The LACIE brand was supposed to be good but as always is the case, you really know how good something is when it goes wrong.
Thursday:
The 1T LACIE external Hard Drive ceased working. This is a major problem for us as I am leaving the country for Australia on Sunday and we had work to prepare for the trip.
Can you contact LACIE? ONLY through email!!!!!. You have to email their support desk and then wait. And wait. And wait. And wait. It is now 24hours later and still no reply.
Now let me tell you about CD-writer.com ( http://www.cd-writer.com/ ) and our dealings with them yesterday.
One of the ways around our problem is to buy a DVD writer and copy the material we have taken off the LACIE Hard Drive. We phone (notice the access to a human being) and ask if we can order a DVD writer from them. The lady says it will have to be assembled and that it would be ready tomorrow (Friday) and then shipped to arrive Monday.
We explain our situation and we really need it urgently as I am leaving on Sunday. We ask if they will deliver on Saturday? She explains that there will be an extra charge for a Saturday delivery and we say we will pay it if necessary.
The lady from CD-writer.com then says she is going to see what she can do for us. She will endeavour to have a machine assembled and shipped so we get it on Friday.
Friday morning at 9am Interlink deliver a parcel in immaculate condition with a DVD writer inside from CD_writer.com. Wow. No hassle, no problems and guess how pleased we are?
By the way, when we look on line at LACIE, if we want a new Hard Drive the delivery is 3 to 5 days!!!!!
A big thank you to CD_writer.com and the staff there you are simply the best. We will keep you in mind when we need anything you sell. We recommend you to everyone.
To Apple I say, you are an amazing company and we love the product, the service and the backup you give when we have a problem. Please look at LACIE because they are letting your impeccable brand down.
To LACIE we say, wake up and smell the roses. If I have to tell the world how bad you are to get your attention, then you have a problem.
Tuesday, March 03, 2009
Meetings under fire
It is interesting how legislation, however well meaning, can actually undermine the exact thing that the legislators are trying to support. I am talking about the economy and the laws being passed in USA that require those getting TARP money to curb spending on meetings etc.
There is a massive industry world world wide that depend on the meetings industry and what would happen if our major hotels collapsed due to this law
Go to http://www.tia.org/pressmedia/pressrec.asp?Item=949 and see the call going out to congress in USA to be very careful what they do.
There is a massive industry world world wide that depend on the meetings industry and what would happen if our major hotels collapsed due to this law
Go to http://www.tia.org/pressmedia/pressrec.asp?Item=949 and see the call going out to congress in USA to be very careful what they do.
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