LACIE, Apple and CD-writer.com

The difference between two companies

We have a number of external hard drives and we have always bought from Apple stores. The LACIE brand was supposed to be good but as always is the case, you really know how good something is when it goes wrong.

Thursday:
The 1T LACIE external Hard Drive ceased working. This is a major problem for us as I am leaving the country for Australia on Sunday and we had work to prepare for the trip.

Can you contact LACIE? ONLY through email!!!!!. You have to email their support desk and then wait. And wait. And wait. And wait. It is now 24hours later and still no reply.

Now let me tell you about CD-writer.com ( http://www.cd-writer.com/ ) and our dealings with them yesterday.

One of the ways around our problem is to buy a DVD writer and copy the material we have taken off the LACIE Hard Drive. We phone (notice the access to a human being) and ask if we can order a DVD writer from them. The lady says it will have to be assembled and that it would be ready tomorrow (Friday) and then shipped to arrive Monday.

We explain our situation and we really need it urgently as I am leaving on Sunday. We ask if they will deliver on Saturday? She explains that there will be an extra charge for a Saturday delivery and we say we will pay it if necessary.

The lady from CD-writer.com then says she is going to see what she can do for us. She will endeavour to have a machine assembled and shipped so we get it on Friday.

Friday morning at 9am Interlink deliver a parcel in immaculate condition with a DVD writer inside from CD_writer.com. Wow. No hassle, no problems and guess how pleased we are?

By the way, when we look on line at LACIE, if we want a new Hard Drive the delivery is 3 to 5 days!!!!!

A big thank you to CD_writer.com and the staff there you are simply the best. We will keep you in mind when we need anything you sell. We recommend you to everyone.

To Apple I say, you are an amazing company and we love the product, the service and the backup you give when we have a problem. Please look at LACIE because they are letting your impeccable brand down.

To LACIE we say, wake up and smell the roses. If I have to tell the world how bad you are to get your attention, then you have a problem.